3 Godrej Industries Senior Executive Jobs

Loyalty and Referral Sales

Role Specifications:

Actively managing and engaging with existing customers to foster loyalty, encouraging them to refer new clients through targeted campaigns and personalized interactions, aiming to increase repeat business and sales revenue through a strong referral network; often involving relationship building, customer feedback analysis, and managing loyalty programs

Cultivating long-term client relationships by actively soliciting referrals from existing clients, building loyalty through exceptional service, and generating new business primarily through word-of-mouth recommendations within their network.

• Client Relationship Management:

• Regularly connect with past clients to understand their ongoing needs and satisfaction levels.
• Proactively reach out to clients post-transaction to offer continued support and value.
• Conduct client feedback surveys to identify areas for improvement.

• Referral Generation:

• Develop a strategic referral program to incentivize clients to refer friends, family, and colleagues.
• Actively ask for referrals during client interactions and follow-up conversations.
• Create personalized referral materials to share with clients.

• Networking and Building Relationships:

• Attend industry events and community gatherings to expand professional network.
• Collaborate with other real estate agents to cross-refer clients.
• Leverage social media platforms to maintain visibility and connect with potential clients.

• Sales Conversion:

• Qualify referral leads and promptly reach out to new potential clients.
• Understand client needs and present relevant property options.
• Effectively negotiate offers and close deals with referral leads.