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1 Flex Senior Engineer Job

Senior Engineer - Material Planning

9-12 years

₹ 8.3 - 10L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Senior Engineer - Material Planning

Flex

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

  • Communicate internally (Customer Service, Technical Support, Renewal Sales, Sales, Hardware Manufacturing, Order Services) and externally (end user, and partner) to verify RMA details when there are escalations or issues concerning requests for Return Material Authorizations (RMAs).
  • Evaluate and resolve issues where there is a mismatch between Citrix and the Customer regarding the replacement service program the customer has purchased.
  • Evaluate, research, and update maintenance/warranty contract records in the appropriate system, SalesForce, CADS, SAP) to validate customer is entitled to an RMA replacement and deny warranty RMA replacements as required.
  • Create warranty sales order for replacement unit in ERP system (SAP) and ensure it releases, ships and delivers to the customer in a timely manner. Communicate and facilitate the resolution of all warranty RMA shipping exception issues globally.
  • Manage RMA scenarios/escalations on accounts or programs that require special handling (Gold Plus, Customer Exception RMAs due to previous quality issues, etc.)
  • Create a return staging order in ERP system (SAP) to receive defective equipment and provide return instructions to the end user, Manage exceptions to the return policy as required based on customer location or special circumstances and ensures reminders and invoices are adjusted as required.
The experience we re looking to add to our team:
  • Strong verbal and written communication skills to be able to quickly articulate and resolve issues with internal and external customers at all levels
  • Strong customer service and follow-up skills
  • Well organized and detail oriented
  • Systems savvy. Experience with ERM and CRM systems is a plus
  • Solid knowledge of Microsoft Outlook
  • Sense of urgency
  • Must be able to quickly prioritize and work under extremely close deadlines and time constraints
  • Flexibility in time shifts

Employment Type: Full Time, Permanent

Read full job description

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What Senior Engineer at Flex are saying

3.6
 Rating based on 18 Senior Engineer reviews

Likes

Its an extremely employee centric organization with top notch management and in house operations.

  • Salary - Excellent
  • +6 more
Dislikes

Hybrid working model can be moved to a permanent WFH

Read 18 Senior Engineer reviews

Senior Engineer salary at Flex

reported by 131 employees with 7-19 years exp.
Lock Unlock
₹5 L/yr - ₹13.2 L/yr
9% more than the average Senior Engineer Salary in India
View more details

What Flex employees are saying about work life

based on 2.4k employees
54%
72%
64%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Flex Benefits

Health Insurance
Team Outings
Soft Skill Training
Free Transport
Job Training
Cafeteria +6 more
View more benefits

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Flex Chennai Office Location

View all
Chennai, Tamil Nadu Office
143, RMZ Millenia Business Park 2, Campus II 6th-8th Floor, DR, MGR Main Rd, Kandhanchavadi, Perungudi Chennai, Tamil Nadu
600096

Senior Engineer - Material Planning

9-12 Yrs

Bangalore / Bengaluru

1mon ago·via naukri.com

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