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1 AB InBev India Senior Data Scientist Job

Senior Data Scientist - CP&A

8-10 years

₹ 30 - 36.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Senior Data Scientist - CP&A

AB InBev India

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big
We Need You.

Job Description
Job Title: Senior Data Scientist - CP&A
Location: Bangalore
Reporting to: Senior Manager

Job Description
1. PURPOSE OF ROLE
This is an offshore role responsible for driving quality & timely service delivery in Marketing s Global Customer Service team by collaboratively working with the global and in-country teams, coordinating resources, and coaching the team across Zones EU, NAZ, APAC and Africa for all research studies and ad-hoc requests and overseeing the reports prepared by team.
This role requires the individual to own the global NPS process for ABI. Work with the team to device strategies and drive tactical projects to constantly improve the NPS score for the company.
Initiate and drive complex data science projects to predict NPS scores and analyse drivers to grow customer experience.
The role should focus on business-as-usual operations plus drive end to end projects.
The incumbent will also be responsible to understand the overall sales and marketing (commercial) function to be able to identify synergies across scopes.
Additionally, the role involves monitoring NPS scores and customer feedback continuously to track progress and identify areas for further enhancement, ultimately contributing to the organizations efforts to deliver exceptional customer experiences and drive business growth.

2. KEY TASKS AND ACCOUNTABILITIES
Lead the generation of insightful reports aimed at providing leadership with a comprehensive understanding of sales and customer data, with a particular focus on enhancing customer experience and NPS (Net Promoter Score) initiatives.
Drive strategic recommendations derived from thorough analysis to guide decision-making processes and improve overall business performance.
Champion the exploration of data to uncover meaningful insights that can inform strategic initiatives and drive organizational growth.
Collaborate with key stakeholders to develop and implement strategies that leverage insights to enhance customer satisfaction, loyalty, and NPS scores.
Take a proactive approach to identify areas of improvement through continuous monitoring and analysis of NPS scores and customer feedback.
Facilitate discussions and presentations with leadership teams to communicate findings, insights, and actionable recommendations effectively.
Serve as a trusted advisor to leadership, providing expert guidance on leveraging data to drive business outcomes and optimize customer experience initiatives.
Act as a catalyst for change by advocating for data-driven decision-making and fostering a culture of continuous improvement based on insights gleaned from analysis.
Continuously evaluate and refine reporting processes to ensure the delivery of timely, relevant, and impactful insights to leadership stakeholders.
Build tactical projects using data science to solve business problems.
Work with the team and global stakeholders to implement projects to drive NPS strategies.
Use functional understanding to build new capabilities and models to support the business.
Be on a continuous lookout to streamline, digitize and transform the NPS process.
Responsible to leading a team of 5-7 team members.
Coach, mentor and plan the career growth of his/her team members. Get involved in upskilling team members and recruiting the right candidates who match the culture of ABI.

3. OTHER COMPETENCIES REQUIRED
Has good experience in project management.
Expert level understanding of tools like Medallia, Customer Gauge, etc.
Understanding of KPIs like: NPS, CSAT, CES, Customer Churn Rate, Customer Retention
Drive customer retention, reduce churn, and increase customer satisfaction.
Map the customer journey and identify opportunities to proactively intervene on the client s behalf.
Test new strategies for driving customer value.
Analyze large amounts of information to discover trends and patterns
Build predictive models and machine-learning algorithms
Combine models through ensemble modeling
Present information using data visualization techniques
Propose solutions and strategies to business challenges
Collaborate with engineering and product development teams
Experience in data mining
Understanding of machine-learning and operations research
Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset
Experience using business intelligence tools (e.g. Tableau) and data frameworks (e.g. Hadoop)
Analytical mind and business acumen
Strong math skills (e.g. statistics, algebra)
Problem-solving aptitude
Excellent communication and presentation skills
BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred

4. Qualifications, Experience, Skills
Level of educational attainment required:
Bachelor or Post-Graduate in the field of Business & Marketing, Engineering/Solution, or other equivalent degree or equivalent work experience.
Extensive experience solving business problems using quantitative approaches.
Comfort with extracting, manipulating, and analysing complex, high volume, high dimensionality data from varying sources.

Professional qualifications and accreditations/memberships required:
MBA/Engg. in a relevant technical field such as Marketing/Finance.
8-10 years of experience in the Retail/CPG domain.
Prior experience in customer excellence programs like NPS & CSAT & other customer loyalty programs.
SQL/Python experience will be preferable.
Stakeholder management, and excellent interpersonal skills.

Language skills required:
Fluent in English (Speaking, Reading, and Writing).

TECHNICAL SKILLS - MUST HAVE
Customer Feedback Platforms: Experience with customer feedback platforms for launching and managing NPS surveys and other customer feedback mechanisms.
NPS Methodology: Familiarity with the Net Promoter Score (NPS) methodology and best practices for implementing NPS surveys, interpreting scores, and deriving actionable insights to improve customer satisfaction and loyalty.
Data Analysis Tools: Proficiency in using tools like Excel for data manipulation and SQL for querying databases is essential for analysing sales and customer data.
Data Visualization: Ability to create visually compelling reports and dashboards using tools like Tableau or Power BI to communicate insights effectively to stakeholders.

5 . Competencies
Behavioural Competencies:
Ability to manage conformity to established procedures & processes
Expertise in handling large data sets
Ability to perform under pressure
Good communication skills
Strong Analytical skills to interpret the data
Able to lead the team
Interpersonal Expertise:
Ability to work with highly sensitive and confidential information
Ability to be flexible with scope of work
Pro-activity in following up
Pro-activity in raising risks with project delivery.

And above all of this, an undying love for beer!
We dream big to create future with more cheers


Employment Type: Full Time, Permanent

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What Senior Data Scientist at AB InBev India are saying

2.3
 Rating based on 10 Senior Data Scientist reviews

Likes

Company culture, people centric, good medical care, learning opportunities, tech focused

  • Salary - Good
  • +4 more
Dislikes

Some Politics, Recently less hikes

Read 10 Senior Data Scientist reviews

Senior Data Scientist salary at AB InBev India

reported by 118 employees with 3-10 years exp.
₹20 L/yr - ₹42 L/yr
16% more than the average Senior Data Scientist Salary in India
View more details

What AB InBev India employees are saying about work life

based on 1.2k employees
66%
56%
57%
86%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

AB InBev India Benefits

Submitted by Company
Free Transport
Child care
Cafeteria
Health Insurance
Submitted by Employees
Free Transport
Health Insurance
Job Training
Cafeteria
Soft Skill Training
Work From Home +6 more
View more benefits

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