Microsoft Customer Engagement Senior Consultant

RESPONSIBILITIES:

• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement automation solutions
• Provide analysis, development, and documentation of automation opportunities
• Effectively communicate your insights and plans to cross-functional team members and management
• Participate in end-to-end automation projects, from project planning to go-live
• Collaborate with clients, technicians, managerial staff, and other stakeholders to design and build impactful automation solutions.
• Facilitate user workshops to gather and document business needs, requirements, weaknesses and challenges
• Update, implement and maintain business procedures
• Prioritize initiatives based on business needs and requirements
• Network internally and externally to develop sales opportunities
• Provide leadership, training, coaching, and guidance to junior staff
• Continuously learn to better understand RSM's array of services, with the intent to enhance value to the client through integration of services
• Aspire to career growth by assuming more active roles in projects over time, as knowledge and experience progress
• Stay up-to-date on the latest automation advancements to modernize systems

BASIC QUALIFICATIONS:

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA
• A minimum of 3 years' experience working in Appian
• Appian level 1 certified
• Knowledge of business process management & reengineering
• Experience with integrations with web services, databases and other systems
• Understanding of process to design and build dynamic user interfaces
• Ability to understand and resolve technical issues within Appian
• Proficient in working with Agile methodology using tools such as JIRA
• Strong oral and written communication skills, including high-impact client-facing communications
• Ability to work successfully in a team-oriented, collaborative environment
• Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure
• Critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems
• Ability to work under pressure, meet deadlines and work on multiple projects simultaneously
• Excellent planning, organizational, and time management skills
• Ability to travel up to 50% locally and nationally. Must have access to and ability to arrange for use of reliable modes of transportation to those locations
• Experience creating detailed reports and giving presentations

PREFERRED QUALIFICATIONS:

• Strong computer skills, experience with various software solutions e.g. Microsoft Project, Visio, PowerPoint and Word
• Strong data manipulation skills utilizing Excel, including database knowledge (Microsoft SQL and / or Access knowledge is plus)
• Previous experience with operational process reviews and basic internal control requirements
• Appian level 2 or 3 certified
• Prior technical experience using the Appian Low Code Platform
• Experience with RPA tools such as UiPath, Blue Prism, or Automation Anywhere, Power Automate Desktop with a preference for the Automation Anywhere product and its accompanying solutions
• Experience with process intelligence or process discovery solutions such as Fortress IQ, Celonis, ABBYY timeline
• Experience with intelligent document process solutions such as IQ bot/Document Automation, ABBYY Vantage, etc.