Senior Cloud Engineer

Senior Cloud Engineer - Amazon Connect

Job Description

About the Role:

We are seeking a seasoned Senior Cloud Engineer with a strong focus on Amazon Connect to join our team. You will play a pivotal role in designing, developing, and maintaining robust contact center solutions. Your expertise in AWS services and infrastructure will be instrumental in delivering high-performance, scalable, and secure contact center environments.

Responsibilities:

• Technical Leadership: Provide technical guidance and mentorship to the engineering team in designing and implementing contact center solutions.
• AWS Expertise: Demonstrate deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to architect and optimize cloud infrastructure for contact center workloads.
• Amazon Connect Mastery: Possess in-depth understanding of Amazon Connect features, including contact flows, routing, analytics, and integrations.
• Infrastructure as Code: Utilize AWS CDK or other infrastructure as code tools to automate and manage cloud resources efficiently.
• Performance Optimization: Identify and implement strategies to optimize contact center performance, scalability, and cost-effectiveness.
• Troubleshooting: Diagnose and resolve complex technical issues related to contact center infrastructure and applications.
• Automation: Develop and implement automation scripts to streamline operational tasks and improve efficiency.
• Security: Ensure adherence to security best practices and compliance standards.

Qualifications:

• Proven experience as a Senior Cloud Engineer with a strong focus on contact center solutions.
• In-depth knowledge of AWS services and architecture.
• Hands-on experience with Amazon Connect and its integration with other AWS services.
• Proficiency in scripting languages (Python, Bash, etc.) for automation.
• Strong problem-solving and troubleshooting skills.
• Ability to lead and mentor junior engineers.

Preferred Qualifications:

• AWS certifications (Solutions Architect, DevOps Engineer, etc.).
• Experience with performance and load testing of Managed services
• Knowledge of contact center industry standards and best practices.