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WeWork India Management
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4 WeWork India Management Senior Associate Jobs
Senior Associate, Technology Services
WeWork India Management
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Support the on-site Community Team and WeWork Members by resolving advanced technical issues and implementing appropriate solutions
- Provide prompt responses to member requests while managing and maintaining the Salesforce Service Cloud system
- Diagnose technical issues, design and implement resolutions efficiently
- Install and support IT services, including network resources and peripherals
- Guide Community Team members in providing Level 1 IT support for members
- Configure network printing resources, including print servers, printers, and other peripheral devices
- Identify recurring IT issues and collaborate with relevant Member Technology teams for resolution
- Monitor and ensure the reliability of WeWork s Member Technology Infrastructure
- Work closely with Community, Networking, Audio-Visual, IT Business Development teams, and third-party vendors to perform cabling repairs and approved installations
- Obtain vendor quotes and coordinate with procurement teams for PO releases
- Manage vendor relationships and escalate issues as needed
- Support and contribute to various Member Technology projects and initiatives
- Degree in a relevant technology field
- 2-3 years of experience in IT endpoint support
- 2-3 years of experience in IT infrastructure support (fieldwork preferred); CCNA knowledge is a plus
- Strong understanding of data networking principles and architecture
- Experience in vendor management, including obtaining quotes and coordinating with procurement teams for PO releases
- Ability to manage vendor escalations effectively
- Contribution to various Member Technology projects and initiatives
- Expertise in Microsoft and Apple business applications and operating systems (End-user IT services)
- Strong customer service skills, including empathy, diplomacy, and problem resolution
- Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
- Proficiency in using support tools to improve problem-solving efficiency and productivity
Employment Type: Full Time, Permanent
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