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1 Axis Max Life Insurance Senior Associate Job

Senior Associate - Customer Care

1-4 years

Gurgaon / Gurugram

1 vacancy

Senior Associate - Customer Care

Axis Max Life Insurance

posted 8d ago

Job Description

Key Responsibilities:

Resolution of Queries:

  • Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreements
  • Ensure adherence to documented processes, procedures and controls
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
  • Ensure follow up with customers / Agents to ensure complete satisfaction
  • Publish MIS and Dashboards

Data Analysis:

  • Help in Root cause analysis of Queries / Complaints received
  • Strictly follow the Escalation Matrix

Measure of Success:

  • Customer satisfaction scores
  • Agent satisfaction scores
  • TAT of Customer/Agent query resolution as per defined SLA
  • 100% compliance to standards.

Desired qualifications and experience:

Graduate with 2-3 years experience in Operations / Customer Care

  • The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers

Knowledge and skills required:

• Customer centricity

  • Good communication skills
  • Basic computer skills

Employment Type: Full Time, Permanent

Read full job description

Axis Max Life Insurance Interview Questions & Tips

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What Senior Associate at Axis Max Life Insurance are saying

3.2
 Rating based on 10 Senior Associate reviews

Likes

Corporate culture that we need to explore about Insurance and new learning’s.

  • Salary - Good
  • +5 more
Dislikes

Month end executions

Read 10 Senior Associate reviews

Senior Associate salary at Axis Max Life Insurance

reported by 21 employees with 2-5 years exp.
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₹2 L/yr - ₹5 L/yr
61% less than the average Senior Associate Salary in India
View more details

What Axis Max Life Insurance employees are saying about work life

based on 5.4k employees
52%
46%
54%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Axis Max Life Insurance Benefits

Job Training
Soft Skill Training
Health Insurance
Work From Home
Team Outings
Education Assistance +6 more
View more benefits

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