Senior Associate

The Role

Senior Associate is the Go To Support Analyst for the GPMS application team who facilitate analytical strength using technology/functional knowledge and solving impediments, managing risk, and driving program level continuous improvement.

Who you will work with

• You will work with a high performing Finance Systems team.

What you will be responsible for

• Working Managing various applications and their configurations

• Figuring out ways to "find the bug" utilizing troubleshooting techniques and all the tools and systems available within the organization
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Mentoring Technical Support on technical issues and best practices
• Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
• Championing Supportability and Debug ability initiatives throughout R&D
• Provide Functional/Technical Support in ERP in Production environment.
• To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same.
• Provide Month end support for various Sub systems which includes creating, scheduling and providing the output as required.
• To test the application during the application upgrades and other BAU activities.
• Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements.
• Managing the release process and ensuring that all changes comply with the architectural roadmap.
• Managing a team of Consultants, Senior Consultants and Assistant Managing Consultant and monitoring their performance against agreed goals and performance criteria and meeting with them regularly to discuss progress;

What you will do

• Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date.
• Liaison with on shore resources (both IT staff and users) regarding the precise nature of the task if this is not clear.
• Liaison with ERP Vendors (Third Party)and system Developers to provide resolution of issues and fix the upstream.
• Ensuring that all applications have adequate documentation with completion to the agreed standards.
• Provision of adequate cover as defined in the SLAs over the required support hours (this may vary according to the application).
• Ensuring that all quality and agreed timescales are met.
• Minimize the necessity for rework Qualifications

Your experience

• Minimum 2+ Years of experience in support for IT Applications with knowledge and experience of Oracle Financials.
• Demonstrable curiosity, pa