Senior Analyst - Salesforce User Support

Title: Senior AnalystLocation: Bangalore - Electronic City Job Description:Provide operational CRM user support for the SLS EMEA CRM user communityWork closely with the operations team to support the EMEA region and ensure defined Service Level Agreements are met for daily activities such as Contact and account merging, User creation and modification, Report and dashboard requests, Logging tickets (pricing tickets/Master data tickets), Follow-up and feedback, Records mass update requestsLiaise with Sales teams to ensure data quality and relevanceCreate reports and dashboards as per requirementsImplement and manage permission sets and profile-level security for user managementDevelop workflow rules, process builders, validation rules, and flowsCollaborate with internal and external stakeholders to ensure smooth operationsMaintain adherence to TAT (Turnaround Time) and quality standardsFulfill ad-hoc requests as neededCreate and maintain necessary reports for the team