Senior Analyst

Join us as a " Analyst " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes must be reviewed. It is important to ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or employment offer being withdrawn at any time.

• Intro & Purpose of Role:

• Working within Coverage Support Hub (Deal Support Team), to provide first class operational support to UK Corporate Banking frontline colleagues (RDs/ABs) through the completion of defined activities including, but not limited to Annual Review Process, KYC Refresh and Pricing & Billing, thereby creating capacity for them to focus on the key business objectives
• Collaborating with frontline colleagues for successful execution of essential, business critical procedures and templates within dedicated area of work, which provide significant value to the whole of UK Corporate Coverage
• Drive continuous improvement to review & streamline processes. Develop and implement improvement initiatives to enhance efficiency & productivity

• Key Skills Required for this role (Basic/ Essential Qualifications):

• Precision in undertaking critical administrative activities and ensuring all information is accurate and aligned with standard operating procedures at all times
• Ability to prioritise & manage multiple projects simultaneously to meet deadlines in a fast-paced environment.
• Passion to support and/or execute ad-hoc initiatives, projects or remediation activity, as required
• Collect, analyse and interpret data to generate insights for effective business decision making.
• Prepare reports & presentations to depict performance and improvement initiatives to management & stakeholders
• Identify and mitigate process risks to ensure business continuity
• Stay up-to date on industry best practices & trends in operations management
• Familiarity with relevant software, including CRM tools and workflow management systems
• Strong written and verbal communication skills to interact with internal teams and stakeholders
• Team player with the ability to work cross-functionally with various departments and teams
• Ability to guide and mentor other team members
• Ability to drive and embed a Consistently Excellent mindset across the team
• Understand the importance of risk and control in line with the ambitions of the Bank
• Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint and SharePoint)
• Knowledge and understanding of the financial services industry, in particular corporate or investment banking products
• Flexible to work in shifts, particularly UK

• Some of Highly Valued Skills (Desired Skills/ Desirable skillsets/ good to have)

• Preferably a Postgraduate or MBA or MBA equivalent
• 2-4 years of experience in the banking/ middle office or related field
• Ability to analyse data and generate monthly insights and reports for internal stakeholders
• Ability to be flexible and organised
• Expertise in process improvement methodologies to reduce waste and enhance process efficiencies
• Develop and maintain network of contacts within relevant specialist areas and projects; ensure business and process knowledge is up to date; use expert knowledge to positively influence decisions
• Ability to think critically and act decisively in high-pressure situations to resolve issues swiftly.

Location- Noida

Purpose of the role

To generate revenue and promote the bank's diverse product and service offerings to various customer segments.

Accountabilities

• Identification of potential customers, analysing their needs and preferences, and staying abreast of emerging market trends and competitor strategies.
• Creation of detailed profiles for target customer segments, outlining their demographics, financial habits, and pain points to tailor sales approaches and product recommendations.
• Relationship management of potential and existing customer relations through the execution of high-quality customer support, by responding to queries and resolving issues, gaining their customer trust, and understanding their financial goals and challenges.
• Understanding of the features, benefits, risks, and compliance requirements of various banking products and services offered. Understanding of the key features, benefits, risks, enhancements, and regulatory requirements of new and existing banking products, and communicate insights clearly to potential customers to address their financial needs.
• Development of compelling sales pitches and proposals that showcase the value proposition of the bank's offerings to convert leads into customers, and negotiation of terms that are beneficial for both the client and the bank.
• Collection and analysis of customer feedback on various products, services, and overall experience, to support the development of reports that communicate key findings to relevant stakeholders, to inform product development and sales strategies.
• Monitoring of lead conversion rates, customer acquisition costs, and other relevant metrics to assess sales performance and identify areas for improvement.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.