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30 Microland Senior Administrator Jobs

Digital Network & Security - Senior Administrator

4-9 years

₹ 3.6 - 10L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Digital Network & Security - Senior Administrator

Microland

posted 3d ago

Job Description

Required Skills
Technology | HPN R and S Administrator - Level 2 Support
Technology | Cisco R and S Network Administrator - Level 2 Support
Technology | Nexus Switch Administrator - Level 2 Support
Technology | Firepower Firewall Administrator - Level 2 Support

Education Qualification :
B.Sc

Certification Mandatory / Desirable :
Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider

Delivery Skills:
1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Employment Type: Full Time, Permanent

Read full job description

Microland Interview Questions & Tips

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What Senior Administrator at Microland are saying

4.0
 Rating based on 36 Senior Administrator reviews

Likes

Managers are good

  • Job security - Good
Dislikes

Shift managers and sdm.

  • Salary - Bad
  • +4 more
Read 36 Senior Administrator reviews

Senior Administrator salary at Microland

reported by 260 employees with 2-9 years exp.
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₹3.7 L/yr - ₹14 L/yr
20% less than the average Senior Administrator Salary in India
View more details

What Microland employees are saying about work life

based on 1.6k employees
60%
48%
67%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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Jaipur Office
Microland [India] Ltd., 220, 2nd Floor, Jaipur Tower, MI Road, Kanti Nagar Jaipur
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