Add office photos
All Filters
27 Microland Senior Administrator Jobs
Digital Network & Security - Senior Administrator
Microland
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Required Skills
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201
Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201
Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Employment Type: Full Time, Permanent
Read full job descriptionMicroland Interview Questions & Tips
Prepare for Microland Senior Administrator roles with real interview advice
What Senior Administrator at Microland are saying
Rating based on 34 Senior Administrator
reviews
Anonymous · Other
in Bangalore / Bengaluru
Likes
Managers are good
- Job security - Good
Dislikes
Shift managers and sdm.
- Salary - Bad+4 more
Senior Administrator salary at Microland
reported by
269
employees
with 3-10
years exp.
₹3.7
L/yr - ₹14
L/yr
17%
less
than the average Senior Administrator Salary in India
View more details
What Microland employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
Compare Microland with
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
TCS
Compare
Infosys
Compare
LTIMindtree
Compare
L&T Technology Services
Compare
Cyient
Compare
Persistent Systems
Compare
Mphasis
Compare
3i Infotech
Compare
Sify Technologies
Compare
NeoSOFT
Compare
Newgen Software Technologies
Compare
Clover Infotech
Compare
Sonata Software
Compare
Happiest Minds Technologies
Compare
Prodapt
Compare
Test Yantra Software Solutions
Compare
Mastek
Compare
Similar Jobs for you
Digital Network & Security - Senior Administrator (NS3)
3-5 Yrs
Bangalore / Bengaluru
Senior Administrator - Identity & Access Management (IS2)
3-5 Yrs
Bangalore / Bengaluru
Share an Interview