SOC Analyst - Azure Sentinel - L2

Responsibilities • Provide second-level technical support for complex cloud service incidents, problems, and requests. Resolve escalated issues that require in-depth analysis and troubleshooting. • Diagnose and resolve intricate issues related to cloud infrastructure, services, and applications, ensuring minimal disruption to business operations. • Manage and optimize cloud resources, including virtual machines, storage, databases, and networking services. Implement best practices for performance and costefficiency. • Oversee the deployment and configuration of cloud services and solutions, including advanced features and integrations. • Work closely with Level 1 support engineers, guiding and mentoring them on complex issues. Collaborate with other technical teams, including development and operations, to ensure seamless service delivery. • Maintain detailed records of incidents, resolutions, and system configurations. Contribute to the knowledge base by creating and updating technical documentation and troubleshooting guides. • Identify recurring issues and work on permanent fixes or improvements. Participate in root cause analysis and provide recommendations to prevent future incidents. • Stay current with emerging cloud technologies and industry trends. Recommend and implement enhancements to improve support processes and service quality Essential Skills • In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and services. • Advanced understanding of operating systems (e.g., Windows, Linux), networking, and cloud security practices. • Experience with cloud automation tools and scripting languages (e.g., Python, PowerShell) is a plus. • Familiarity with monitoring and management tools (e.g., CloudWatch, Azure Monitor) and ticketing systems • Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are highly desirable. 3 CONFIDENTIAL | 202 SecurityHQ JD- : Analyst Contact Us hr-india@securityhq.com For more details visit www.securityhq.com Additional Desired Skills • Strong verbal and written English communication • Strong interpersonal and presentation skills • Ability to work with minimal levels of supervision • Willingness to work in a job that involves 24/7 operations Education Requirements & Experience • Bachelors in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree • Minimum of 3-6 years of experience in the IT security industry, preferably working in a SOC environment • Certifications: GCIH, CCNA, CCSP, CEH