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Security and Intelligence Services (India)

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4.2

based on 1.2k Reviews

55 Security and Intelligence Services (India) Jobs

Sr Operations Analysis Analyst

S&P Global Inc.

4.2

based on 1.2k Reviews

3-6 years

Gurgaon / Gurugram

1 vacancy

Sr Operations Analysis Analyst

Security and Intelligence Services (India)

posted 18hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Operations Recruitment Product Management OTC

+ 3 more

Job Description

Business Function

Operations

What s in it for you: Osttra Operations provides operational day-to-day customer support for all services supported within the Osttra suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.

Duties & accountabilities:

Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA s
Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
Respond to client requests by providing detailed analysis and feedback
Work closely with internal teams for system enhancements.
Process reports (user list / Trade) as requested by clients
Participate in internal / external training needs. Educate clients on upcoming changes.
Other ad hoc projects as they arise
Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on Osttra platforms.
Liaise with participants for rolling out Osttra product which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for majority of the trades.
Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

What We re Looking For:

Education and experience

University graduate preferred
Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus

Commercial awareness

Ability to work in fast paced environment with client orientation

Personal Competencies

Personal impact

Strong customer service and problem-solving skills
Focused on Operational Control and Data Security
Flexible and able to adapt to change
Able to work independently with minimal supervision

Communication

Excellent interpersonal, written, and verbal communication skills

Teamwork

Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

Benefits:

We take care of you, so you can take care of business. We care about our people. That s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards small perks can make a big difference.