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Security and Intelligence Services (India)

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4.2

based on 1.3k Reviews

Video summary

312 Security and Intelligence Services (India) Jobs

Operations Analysis Analyst

S&P Global Inc.

4.2

based on 1.3k Reviews

3-8 years

Gurgaon / Gurugram

1 vacancy

Operations Analysis Analyst

Security and Intelligence Services (India)

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Recruitment Application Support Production Support OTC

+ 3 more

Job Description

About the Role:

OSTTRA India

The Role: Operations Analysis Analyst

The Team: Osttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k+ clients. Our company brings together people, processes, and networks to solve the markets most challenging problems. Innovating, integrating, and optimising the post-trade workflow - we are positively shaping the way the community works forever.

The Impact: Operations serves as the primary interface for day-to-day support of customers facilitating onboarding, testing of new functionality and enhancements and by providing production support for the various Osttra platforms. Operations professionals work in a fast-paced environment where the main objective is to provide excellent service to our customers by answering financial inquires and providing platform onboarding expertise with urgency and attention to detail while contributing to the area s overall strong sense of teamwork.

What s in it for you: We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support.

The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment.

Responsibilities:

As part of the Client Services team, individuals are required to assist on everyday client queries pertaining to access management, system workflow, trade workflow, connectivity issues, customization requirements etc.
High level of direct client interaction. Client queries handled via emails and phone hotline.
Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA s.
Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback.
Participate in internal / external training needs. Educate clients on upcoming changes.
Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades.
Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

What We re Looking For:

Education and experience

University graduate preferred.
3-8 years of experience required.
Work experience in the financial markets preferably in operations
Knowledge of OTC / FX products, the trade clearing process and application support a major plus.
Prior experience working on Traiana applications is a major plus
Exposure to techno functional Operations role is preferred.

Commercial awareness

Ability to work in fast paced environment with client orientation

Management requirements

Team Management

Personal competencies

Personal impact

Strong customer service and problem-solving skills
Focused on Operational Control and Data Security
Flexible and able to adapt to change
Able to work independently with minimal supervision

Communication

Excellent interpersonal, written and verbal communication skills

Teamwork

Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

Employment Type: Full Time, Permanent

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