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SPECIALIST, CLIENT SUPPORT
Security and Intelligence Services (India)
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Team: As a leading force in transaction reporting worldwide, Cappitech has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly.
The Impact: With a diverse workforce representing our global clientele, we embody SP Globals values of inclusivity, collaboration, and integrity. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence.
What s in it for you:
- Global Nature of the Role : Collaborate with diverse teams across multiple regions to resolve client queries, gaining global insights and understanding of derivative markets, regulations, and practices.
- Impactful Contribution : Play a key role in providing excellent customer experience that directly influence business outcomes and shape the future direction of the product.
- Exposure to Industry Experts : Work closely with industry experts, decision-makers, and thought leaders, offering a unique opportunity to build valuable product.
Responsibilities:
- Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
- Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
- Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes.
- Timely escalation of issues and ensuring proper follow-up until resolution.
- Supporting validation or User Acceptance Testing (UAT) for issue resolution.
- Contributing to client-specific projects as required.
- Conducting Root Cause Analysis to identify the source of data inconsistencies.
- Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.
What We re Looking For:
- Possession of a bachelor s or master s degree in business administration, technology, or a related field.
- Completion of any financial certifications such as FRM or CFA would be a plus.
- Proficiency in Excel, SQL, and understanding of an API at an intermediate level.
- Demonstrated experience of 7 to 10 years in financial markets or fintech.
- Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
- Familiarity with financial markets and Regulatory Reporting Regimes (SFTR / MiFID / EMIR / ASIC / MAS / CFTC).
- Ability to comprehend technical concepts.
- Competence in querying and extracting data from databases.
- Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.
Employment Type: Full Time, Permanent
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What people at Security and Intelligence Services (India) are saying
Specialist salary at Security and Intelligence Services (India)
reported by
1
employee
with 10
years exp.
₹3.3
L/yr - ₹4.3
L/yr
63%
less
than the average Specialist Salary in India
View more details
What Security and Intelligence Services (India) employees are saying about work life
based on 1.3k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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