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Deputy Manager- Primary Technical Support
4-7 years
Mohali
1 vacancy
Deputy Manager- Primary Technical Support
Schneider Electric
posted 11hr ago
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Flexible timing
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Job Description
Job Description for Primary Technical Support Engineer (Electrical Distribution)
Key Responsibilities:
Responsible for providing technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to customers on all available channels (ex:Toll Free phone, email, chat, web) and prioritizing customer s support needs.
Resolve technical requests from customer for product and solutions effectively within fixed timeframe.
Understand, evaluate, and reproduce received technical questions, determine the causes and convey the solution to reported problem.
Creating and managing knowledgebase based on validated solutions.
Ready to assist on onsite intervention when solving non- standard or critical issues.
Qualifications & Core Competencies:
Diploma/Bachelor s degree in Electrical/Electrical & Electronic/Instrumentation Engineering.
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Employment Type: Full Time, Permanent
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