Regional Manager - Commercial Systems (10-15 yrs)

Regional Manager- Commercial Systems

Responsibilities:

- Plan and implement actions to deliver on top line and bottom-line objectives of the commercial business including hospitality.

- Create mid-term and long-term strategy in line with the corporate strategy to ensure sustainable business performance.

- Develop and implement strategic accounts (developers and hotel operators) plans to achieve growth objectives and maximize customer satisfaction.

- Analyze market trends and customer needs to identify opportunities for expanding the commercial business across hospitality, F&B, Retail and Office market.

- Leading and building best in class commercial organization.

- Implement the necessary commercial activities, to meet the related strategic KPIs in the commercial segment.

- Lead aligned company approach towards best-in class customer experience.

- Proactively shape the country market environment, defend and improve market position and depth of market access by developing strong, best-in-class, trust-based relationships with customers and stakeholders.

- Responsible to have sales team a necessary and updated expertise on the respective product families.

- Lead and mentor the key account management team, providing guidance and support.

- Set performance goals and objectives for team members, conducting regular performance reviews.

- Foster a collaborative and customer-centric culture within the team.

- Be a role model in collaboration with all related function at local and regional level.

- Maintain and increase market share.

- Build and maintain excellent relationships with customers and channel partners

- Promoting teamwork and transparent communication at all levels, sharing clear performance expectations, fostering feedback and open two-way communication, and ensuring coaching and individual development plans for all employees.

- Work closely with sales, marketing, and product development teams to align strategies and deliver value for expansion of the market and capturing opportunities.

- Coordinate with other departments to ensure the timely resolution of issues and effective implementation of solutions.

- Track key account performance metrics and generate reports for senior management.

- Conduct regular reviews to assess customer satisfaction, identify areas for improvement, and implement necessary changes.

Qualifications & Experience:

- Bachelor's degree in marketing, Business Administration or a relevant.

- A minimum of 10 years' experience in a similar.

- In-depth knowledge of market; specifiers, contractors and end.

- Excellent negotiation and leadership.

- Outstanding written and verbal communication.

- Keen business sense, with the ability to find creative business-oriented solutions to problems.

- Strong, trusted, and long-term business relationships.

- Person should be confident and knowledgeable, acting with honesty and integrity, and adhering to both company and industry.

- Ethics to maintain long lasting relationship.

- Excellent communication skills, including speaking, writing and listening, are vital to the role along with ability to work with a colleagues and team.

- Presentation skills, creativity, prospecting and negotiation skills are a must.

- Competent with Microsoft Office Suite, Salesforce.com

- Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams, for both technical and non-technical audiences.