- Administer, monitor, upgrade all production of computer operating systems.
- Prepare reports and ensure optimal performance and maintain records of service level agreements for production systems as well as customer agreed upon SLA's.
- Design, implement and ensure efficient maintenance and compliance with all disaster recovery plans.
- Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts.
- Assist technical staff to check and ensure the resolution of all issues to achieve objectives.
- Administer all spheres of OC physical planning, provide security and backup for recovering systems.
- Determine the availability of systems and IT network application process.
- Design and maintain all IT processes according to operation policies through standardization.
- Maintain and prepare reports for various activities and provide performance backup to retrieve data in emergencies
- Participate in and manage all group communications
- Prepare designs and evaluate all balancing functions as required by Engineering departments and other functional areas.
- Prepare and review all Service Level and Operational Metrics, and KPI scorecards for service delivery.
- Analyze processes through various proactive self-initiated projects and ensure efficiency.
- Escalate issues in a timely manner
We are looking for :
- Someone who is an overall good problem solver, and not necessarily a - pro- in any specific language or framework or software development technique.
- Someone who is open and eager to learn new technology rather than being intimidated by it. Someone who is not married to - traditional- or - orthodox- software development methodology.
- Someone who is willing to work on any part of the product, from the web app to mobile apps to data processing for analytics, etc.
- Someone who is detail-oriented and mindful of the entire code base. This means doing your own thorough testing to ensure the code base is always in a healthy state. We don- t do extensive code reviews, and therefore place full responsibility on the individual dev team members.