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15 Scan Infotech Jobs
Customer Service
Scan Infotech
posted 24d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed
- Resolve customer issues, answering questions, and providing information to ensure a positive customer experience
- Document customer interactions and outcomes in a clear and concise manner
- Proactively identify and escalate issues to the appropriate department, as needed
- Collaborate with internal teams to provide the best possible customer experience
- Maintain a positive and professional demeanor at all times, even in difficult situations
- Excellent written and verbal communication skills
- Strong problem-solving and decision-making skills
- Ability to work well under pressure and handle difficult customer situations with empathy and professionalism
Employment Type: Full Time, Permanent
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