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Global Product Customer Support [US Shift]
2-4 years
Bangalore / Bengaluru
Global Product Customer Support [US Shift]
Sapiens
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Main duties include: Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions. Supporting customers from a wide range of countries. Providing product and installation consultancy, remotely or onsite. Willingness to work beyond working hours when required. Requirements:Personal skills:Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated. Excellent written and verbal English skills 2-4 years of Experience with support for enterprise application systems/big and complicated systems. Ability to work under pressure and provide solutions within the application itself and in the technical environment High computer technical skills knowledge of operating systems & databases (advantages) with the ability to understanding applications logs. Advantages:SQL knowledge Experience working with financial banking systems Web Servers knowledge Please note :All work is conducted in English.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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