IT Technology Services Senior Specialist

We help the world run better

What you'll do

As a Technology Services Consultant, you will play a pivotal role in technical and architectural discussions with customers and in developing solution roadmaps. Your responsibilities include:

• Analyzing and implementing SAP support methodologies.
• Providing expertise in SAP S/4HANA architecture, conversion strategies, migration paths, methodologies, and tools.
• Supporting customers with technical queries and requirements throughout their lifecycle within the SAP Enterprise Cloud Services engagement scope.
• Understanding Hyperscaler/Cloud architectures, including networking and virtual technologies such as load balancers and virtual machines.
• Taking ownership and leading operational tasks, managing escalations, and driving process improvements.
• Managing the operation of technical system landscapes, ensuring high-quality, stable operations.
• Identifying key issues, defining actionable plans, and leading resolution efforts.
• Supporting customer satisfaction initiatives and handling commercial change requests.
• Collaborating with SAP stakeholders, including Sales, Presales, Renewals, and Customer Success Partners, to ensure customer success.

This role requires a strong technical foundation, proactive problem-solving skills, and the ability to work collaboratively with internal teams and customers to deliver exceptional results.

What you bring:

Experience and Expertise:

• At least 8+ years of experience in SAP Technical Administration, preferably in server management (Linux, Windows).
• Comprehensive knowledge and hands-on experience in the administration and operations of SAP solutions.
• Strong understanding of S/4HANA architectures, migration paths, and related tools.
• Solid expertise in SAP HANA and its technical architecture, implementation, and change management.
• Proven ability in technical planning, configuration, and implementation across multiple SAP and non-SAP technologies.

Leadership and Collaboration:

• Skilled in coordinating delivery and projects as a team lead in a diverse and heterogeneous environment.
• Demonstrated ability to work effectively as part of a dynamic, distributed, and virtual team.
• Experience working with cross-cultural and cross-functional teams.

Customer-Centric Skills:

• Excellent focus on customer needs with strong networking, relationship-building, and decision-making abilities.
• Results-driven approach to achieving objectives and delivering value to customers.

Communication and Language:

• Excellent verbal and written communication skills in English.
• Proficiency in German is an added advantage.

Your background in SAP solutions and cloud technology, coupled with your ability to adapt in global, multicultural environments, will enable you to excel in this role.

Meet your team

SAP Enterprise Cloud Services (ECS) is SAP s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud.

We are searching for motivated, skilled, and value-oriented technical project leads taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our ECS Delivery Productization team.

#SAPECSCareers

Bring out your best

We win with inclusion

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap. com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409562 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.