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P&O Technology Product Expert
Sandoz
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Change and Release Management: Partner with business representatives & DDIT to build, automate and release solutions based on system best practices and business priorities.
- System Management: Support the delivery of vendor upgrades and releases according to the vendor release calendar.
- Technical Support: Provide support to ensure good system health and efficient workflows. Resolve system issues, perform root cause analysis, and escalate major issues as needed, this includes directly resolving queries where explanation or clarification is required and interacting directly with the requester when further information is needed to resolve an issue.
- Service Management: Fulfil technology services requested from the service offering in line with service management and delivery standards and according to defined Good Service Practices (GsP) and Service Level Agreements.
- Reporting and Metrics: Produce and manage reports, metrics and dashboards to provide relevant insights to business stakeholders. Analyse data to identify trends and areas for improvement.
- Vendor Management: Collaborate with vendors, integration partners, and Managed Service Providers (MSP s). Maintain strong relationships with vendors to ensure timely resolution of issues and implementation of enhancements.
- Compliance and Governance: Ensure adherence to legal requirements, data privacy, and compliance standards. Advocate for compliance in business requirements during product design and validation phases.
- Communication and Collaboration: Proactively communicate on systems-related topics to the appropriate internal stakeholders within the Function and Service Delivery teams.
- Documentation and Administration: In partnership with DDIT own configuration documentation (e.g. workbooks, technical specs) and ensure timely updates of such documentation.
- Minimum of 3 years Knowledge and experience with P&O technologies and tools (e.g., Workday, ServiceNow, SAP HCM, Cornerstone on Demand, Avature, Benify, Gloat).
- Experience in system implementation, configuration, and support.
- Strong experience with Agile methodologies.
- Strong experience with Service Management and Delivery
- Excellent communication and interpersonal skills.
- Bachelors degree or equivalent experience in P&O systems or related field.
- Experience in a global, matrixed environment
Employment Type: Full Time, Permanent
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Sandoz Benefits
Competitive compensation Pay equity Pay for sustainable performance Differentiated benefits and wellbeing programs Values & integrity Balanced rewards 
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