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Sandoz

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3.9

based on 425 Reviews

443 Sandoz Jobs

Service Design Expert - O365 Services

Sandoz

3.9

based on 425 Reviews

10-14 years

Hyderabad / Secunderabad

1 vacancy

Service Design Expert - O365 Services

Sandoz

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Operations Microsoft Power BI Change Management Business Operations Customer Experience Management

+ 2 more

Job Description

The purpose of this role is to design customer interactions and touchpoints with Novartis technology in order to optimize the customer experience and maximize value.

Job Description

Your key responsibilities:

Design End User Service Model, interaction and visual design. Create an internal view of how people and technologies interact by providing human factors technical expertise on topics such as advanced user-interface technology development, taking into account human design considerations and providing information about requirements, needs, fatigue, ergonomics and usability of interfaces
Utilize User Centered Design methodology to design the holistic customer experience acknowledging all relevant touchpoints. Build holistic end to end understanding of customer touchpoints
Communicate and envision service concepts and ideas using standard methods that illustrate all the components and touch-points of the customer experience
Apply innovative approaches to design, using creative facilitation techniques in collaborative co-creation workshop settings. Explore and test new opportunities to improve customer experience and drive value
Collaborate with external service design partners. Measure and analyze key emotional indicators, usability, and key performance indicators to identify areas for further design improvement
Engage with internal and external communities for user insight. Accountable to ensure adherence with Security and Compliance policies and procedures within Service Design scope
Identify, recommend, and implement technologies and governance policies which may further advance operational efficiencies of the O365 services and minimize the security risks within the platforms and services
Work with O365/cloud service providers to drive roadmaps and deliver solutions necessary to meet internal requirements, particularly in the areas of governance, security & compliance, and eDiscovery.
Detect and remediate risks to performance and stability of O365 service before it impacts to business operations

What you ll bring to the role:

10+ years of broad IT experience in an enterprise environment. In-depth knowledge of infrastructure, systems management and application architecture
Microsoft Certifications in O365 Services (MCSA) and Hybrid Technologies
Good understanding of various O365 services like SharePoint, OneDrive, Teams, PowerApps, Flow, Mailboxes & Groups, Cloud App security, Device management etc.
Good understanding of Azure Conditional Access policies, eDiscovery services, AIP, and AAD P1 tools and experience in implementing same across various O365 services
Scripting knowledge using PnP, Graph APIs, PowerShell etc. to build automations around the O365 services and for governance and other Hybrid setups.