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ServiceNow Business analyst- SecOps/IRM
Sandoz
·
5-10 years
Warangal, Hyderabad / Secunderabad, Nizamabad
1 vacancy
ServiceNow Business analyst- SecOps/IRM
Sandoz
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
BPA Facilitates the relationship between stakeholders and ServiceNow platform team. The ServiceNow BPA is the face of ServiceNow in front our internal customers.
- Evaluating current/ assigned part of the ServiceNow processes portfolio and identifying potential areas for improvement
- Working with stakeholders to gather requirements and guide them to find the best solution that will fit the process in accordance with Sandoz official procedures
- Continual Service Improvement - analyzing issues that need resolving or processes that can be improved
- Preparing documentations and leading trainings for changes happening in ServiceNow
- Training and coaching staff members
- Collaborating with managers and executives to ensure changes are effective and benefits realized
- Collaborating with developers to ensure best practices are followed for deployment
- Performing configuration/ minor development activities as per the official Sandoz processes
- Key Performance Indicators (Indicate key facts and figures)
- Customer/ Business satisfaction
- Successful deployments, measured by BAU ServiceNow KPI s
- Benefits delivered by BPA activities - Risks, Demands and other activities associated with the role
- CMMI Maturity Assessment - for the respective area of the BPA
Work Experience:
- 8-13 years of Business Analyst Experience/ ServiceNow Consultant
- 5+ years of consulting/ configuring experience in at least one of the following ServiceNow areas - ITSM or ITOM/CMDB/HAM/SAM or SecOps/IRM or HRSD/Employee Experience
- ServiceNow Configuration experience and general platform understanding
- Analytical Thinking.
- Communication Skills.
- Financial Modeling.
- Requirements Analysis.
- Requirements Gathering.
- Stakeholder Management.
- English.
Employment Type: Full Time, Permanent
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Sandoz Benefits
Competitive compensation Pay equity Pay for sustainable performance Differentiated benefits and wellbeing programs Values & integrity Balanced rewards 
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