Sales Executive - Leisure Travel

Purpose of Role

1. Responsible for achieving daily / weekly / monthly targets as specified by the BM

2. Maintain & follow grooming standards as specified in the SOP Manual

3. Adhere to the Enquiry Management & Booking Process as specified in the SOP Manual

4. Responsible for handling enquiries through Walk in, telephone, Email, City PSA & TravelAgents5. Ensure that the customer is provided with complete details about the product & cost

6. Responsible for relationship building and servicing the city PSA & TAs

7. To maintain query turnaround time as per SOP

8. Initiate telesales calls for follow-up and closure of sales bookings

9. Responsible for coordinating with the service team for the post-sale process

10. Maintain Daily Sales Report

11. Responsible for maintaining their inquiries in a database for future follow-ups and to regularly sending emails on new offers

12. Responsible for maintaining Customer Satisfaction levels @ min 95% during the entire customer interaction

13. Adhere to company policy and systems

14. Ensure zero monetary losses by cancellation of liabilities and timely collections

15. Ensure minimal risk-related exposure for the organization by doing all necessary due diligence.

16. Ensure compliance with systems and processes as per audit requirements.

17. Ensuring Business Losses are reduced.

18. Attending to customer escalations and resolving them promptly.

19. Driving Incentive Programs and using them to motivate sellers and improve productivity

20. Identify new revenue generation opportunities for distribution expansion and ensure repeat business opportunities

21. Understanding the market and gaining competition insights and accordingly changing plans and strategy.

Qualification & Experience -

1. Graduated from any stream

2. Excellent at Sales & Customer Interaction

3. Well-versed in English communications

4. Minimum 1 year of Retail/Branch Sales experience