Junior Infrastructure Engineer

OVERVIEW

We are looking for a highly motivated and detail-oriented Junior Infrastructure Engineer to join our team. As a Junior Infrastructure Engineer, you will work closely with the senior infrastructure team globally to assist with the installation, configuration, and maintenance of the organizations IT infrastructure and work with IT service desk teams globally for their day-to-day operations. You will have the opportunity to gain hands-on experience with hardware, networking, cloud technologies, Office 365 and system administration.

SCOPE & RESPONSIBILITY

Junior infrastructure engineer provides local facility and global service support for select applications and services throughout the SAGE organization. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions require exercising some independent judgment.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The job functions include, but are not limited to, the following:

• Be the first level response person from IT infrastructure support team to global IT service desk.
• Work with end users and IT service desk support team for infrastructure related day-to-day issues.
• Solve system outages and performance degradation issues quickly.
• Work with other technical staff members on special projects such as installing a new server or software. Find out roadblocks and coordinate with other teams within the organization for executing the projects.
• Provide weekly and monthly status reports to the manager and Blue-Chip Support to Senior Management.
• Help with monitoring and troubleshooting of servers and network performance related issues. Work with network engineer wherever required.
• Assist with the documentation of infrastructure processes, configurations, and system setups.
• Follow best practices for security and ensure systems are compliant with internal policies and external regulations.
• Responsible of buying new IT infrastructure related equipments such as servers, SAN, video conf units etc. Work with vendors to finalize the configuration of new equipment, coordinate with internal finance team for buying new equipment for IT infrastructure.
• Responsible for IT infrastructure asset inventory documentations and processes.
• Keep track of IT infrastructure related bills and audit data.

Windows Servers

• Event log review
• Advance level troubleshooting of servers
• Patching/Upgrades
• IIS, FTP and SMTP Installation and Configuration
• Monitoring of all infrastructure related equipments
• Backup and restore. (Veritas, Cohesity, Nasuni)
• Windows file servers
• Perform all normal administrative duties to support all Windows servers in all locations
• Should have excellent understanding of windows file servers for files and folders security permissions

Virtualization & Cloud

• Basic understanding of VMWare and Hyper-V is required.
• Basic understanding of Microsoft Azure is required.

Video Conferencing & Telephone Systems

• Install and Maintain Video Conference units and telephone equipment (Polycom).
• Perform firmware updates on equipment.
• Provide 2nd level support on equipment and systems.

Active Directory & E-Mail

• Responsibilities will include monitoring, diagnosing and supporting Active Directory and Microsoft Hybrid Exchange 2016 and other messaging systems
• Investigate and solve Application and User e-mail sending or receiving issues
• Support Exchange/SMTP mail functionality
• Support system related to E-mail Direction and delivery
• Administration of spam filters
• Exchange front server (used to relay user e-mail to and from sage)
• Advance level troubleshooting is required on Office 365 admin center. Should be able to work with Microsoft support people and other OEM support teams for troubleshooting such as VMWare, HP, Cisco etc.
• Perform network application and administration tasks or issues related to,

1) User accounts, passwords,

2) Grant access rights to network resources as assigned,

3) Create and monitor network print queues and networked printers,

4) Use workstation remote access technology.

5) Create and maintain global distribution lists.

ADDITIONAL RESPONSIBILITIES:

The additional responsibilities include, but are not limited to, the following:

• Other IT related tasks and projects as assigned.

EDUCATION, SKILLS, EXPERIENCE AND QUALIFICATION GUIDELINES

Any combination equivalent to, but not limited to, the following:

• Related technical training, bachelors degree in related field, certification and/or or a minimum of three years related technical experience
• Excellent communication/customer service skills
• Strong problem solving and decision-making skills
• Ability to multitask and meet time constraints
• Ability to work as part of a team environment
• Evening and weekend shift hours as needed for special projects
• Experience supporting networked PCs, file servers, TCP/IP, Internet security using firewalls, proxy server, anti-virus applications and Ethernet topologies.
• Experience supporting DNS, DHCP, WINS, IP, terminal servers, routing, switching, various protocols, configuring and managing disaster recovery procedures such as backups and configuring RAID drives on servers.
• Experience installing and troubleshooting workstations; Windows 2008/2012 server; Exchange 2010, device drivers, networked printers, and the MS Office suite of products.
• Should have worked on any ticketing tool like Jira or similar.
• Basic understanding of AD manager tool

LANGUAGE SKILLS, REASONING ABILITY AND ANALYTICAL/MATHEMATICAL

Any combination equivalent to, but not limited to, the following:

• Read, write and speak English
• Ability to read, analyze and interpret concepts, documents, etc.
• Ability to maintain confidentiality and work with diplomacy
• Reasoning/problem solving ability
• Effective verbal and written communication skills
• Ability to work with constant interruptions
• Multi-tasking ability
• Project management ability
• Effective internal/external customer communication
• Ability to effectively manage vendor, freelance or consulting relationships
• Ability to meet deadlines and work professionally under pressure
• Proficient mathematical skills
• Ability to effectively manage and analyze IT related costs
• Effective decision making for which you are primarily employed.

SAGE is committed to Diversity and Inclusion and is an equal opportunities employer. We value individuality and therefore welcome all qualified applications from a diverse range of candidates.

Suitable candidates can share their resume at tabindasuhail.khan@sagepub.in