Customer Service Executive

Job Title - Customer Service Representative

Job Location - Gurgaon

Need Immediate Joiner

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

- Provide accurate information regarding products, services, and policies.

- Troubleshoot and resolve customer issues effectively, ensuring high levels of customer

satisfaction.

- Document customer interactions and maintain detailed records of inquiries and resolutions in

our CRM system.

- Collaborate with other departments to address customer concerns and implement solutions.

- Stay updated on product knowledge and company policies to provide accurate information.

- Identify opportunities for improving customer service processes and contribute ideas for

enhancements.

- Participate in training sessions and team meetings to continuously improve

skills and knowledge.

Qualifications:

- Any Graduate will be preferred.

- Previous experience in customer service or support roles is a plus.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Proficient in using CRM tools .

- A positive attitude and a passion for helping others.