1 S & V Co Job

Role Overview:

We are seeking a customer-orientated and proactive individual to join our team as a Customer Support Executive for the Chat Process. This role is ideal for someone with excellent written communication skills who is enthusiastic about helping customers and resolving their issues efficiently via chat.

Key Responsibilities:

• Handle customer queries and concerns through live chat in a professional and timely manner
  
• Provide accurate information and solutions based on customer needs
  
• Maintain a high level of customer satisfaction through effective communication
  
• Document interactions and update CRM systems accurately
  
• Escalate unresolved queries to relevant departments
  
• Adhere to company policies and standard procedures while delivering support
  

Required Skills & Qualifications:

• Excellent written communication and interpersonal skills
  
• Basic computer knowledge and typing speed
  
• Strong problem-solving attitude and customer-focused approach
  
• Ability to multitask and manage time efficiently
  
• Willingness to work in rotational shifts (if applicable)
  
• Freshers are welcome to apply
  
• Immediate joiners will be given preference