Security Business Analyst

The Cloud Operations Business Analyst plays a key role at the intersection of Cloud Technology, Security and Business. Our global enterprise customers and prospects rely on RWS to deliver Secure Solutions capable of handling their most sensitive content the Cloud Operations Business Analyst responds to customer requirements by engaging with both Technical and non-Technical teams, and clearly communicating the security of RWS solutions.

About Cloud Operations and Tech Support

At RWS our Technical Support and Cloud Operations Teams are a global organization spanning across 13 countries serving a global customer base. Technical Support deliver highly valued support and build trusted relationships with our customers, from individual freelancers to large international corporations and governments.

We are constantly investigating and solving technical problems across a wide range of products and technology, with emphasis on prevention and root cause analysis. At the same time, knowledge sharing is crucial, providing our users and colleagues with the latest solutions, answers, and information. From a Cloud Operations perspective we are a team of experienced, high-performance individuals focused on serving our Enterprise customers leveraging our SaaS solutions to power their Seamless Customer Experience. Our core focus is on Quality of Service, Customer Experience, Security and Compliance. Both technical and non-technical groups are embedded within the same Cloud Operations unit.

Key Responsibilities

• Leverage personal experience, a Knowledge Management system and other resources to confidently speak to the details of the security of RWS solutions, as well as discussing additional customer requirements across the Financial, Healthcare and other regulated industries
• Respond to RWS customer and prospect information requests, such as RFIs, RFPs and Security Audits.
• Manage and prioritize across multiple requests and deadlines
• Communicate with both Technical SME teams and customer-facing staff
• Engage, present and discuss with customer technical and security staff

Skills & Experience

• Minimum experience in IT Security Business Analysis 5 years.
• Process-oriented
• Precise
• Excellent organization skills, able to manage priorities and deadlines across multiple projects simultaneously
• Experience communicating with Technical and non-Technical
• Excellent verbal and written communication skills in English, with the ability to effectively communicate information accurately and concisely
• Knowledge of Cloud Computing
• Knowledge of IT Security
• Knowledge of Data and Privacy Regulations
• Experience responding to RFPs and Audits.
• Experience with Knowledge Centered Service framework is a plus
• Experience with Responsive is a plus.

Life At RWS

At RWS, were here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every colleague to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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