Billing Supervisor

Job Summary

The Billing Supervisor provides supervision and oversight of the billing function. They also proactively process all billing transactions in coordination with their assigned primary billers utilizing the most effective and efficient procedures and systems to facilitate the timely billing for services delivered by the firm in accordance with Firm policies. This position assists billers in resolving complex billing issues and trains billing staff and external client servers on the billing system, process, and procedures.

Complex professional billing duties include

• Initiate and complete complex billing tasks in accordance with all professional billing expectations for assigned primary billers.
• Review and approve negative billing adjustments as well as coach employees when errors or training opportunities are identified.
• Demonstrates in-depth problem-solving skills by performing research and analysis on complex billing issues.

Reporting Analysis duties may include

• Understand and be able to articulate the impact/effects of all financial concepts related to billing as well as impact to the firms standardized reporting.
• Independently investigates complex billing issues and processes invoice adjustments to ensure invoice and margin accuracy.
• Leverage RSM's Power Wheel to fully understand the Firm's service offerings in order to gain a deeper understanding of the clients and teams you're supporting.

Supervisory and Training duties may include

• Mentor for 4-5 Billing Specialists, Billing Specialist Seniors, Billing Leads. Advisees may or may not be in the same physical location as you and may be in a Hybrid/Fully remote status.
• Reviews work product of assigned billing team to ensure team members are meeting performance/job expectations, accuracy and compliance with Firm policies. May challenge or seek additional clarity on billing in certain instances. Coordinates distribution of work to ensure optimum efficiencies and timely processing. Provides upward communication regarding status of assignments and team performance.
• Training of new or existing team members. Develops, coordinates, and delivers training to educate billing team members. Collaboration with other Billing Supervisors and Managers to ensure standardized training is delivered.
• Monitors and analyzes processes/systems to recommend best practices or process improvements. Develops new procedures and ensures department procedures and guidelines are properly documented and updated. Identifies problems/challenges and opportunities within the billing system and will ensure that the proper steps are taken to remedy the issues and/or implement enhancements.
• Train and educate assigned primary billers on billing best practices.
• Train external client servers (both individual and/or group settings) on billing best practices and financial concepts. Critical financial concepts include, the impact of write ups/write downs, realization changes, structuring EL's/SOW's to encourage pre-billing methodology, and how to identify and properly bill out-of-scope work.
• Serves as a training resource and mentor for team members.
• Manage team projects as assigned.

EDUCATION/CERTIFICATIONS

• Bachelor's degree - BCOM/BBA

TECHNICAL SKILLS

• Strong Microsoft Office skills - Required
• Ability to learn, implement and train others - Required
• Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists Required
• Ability to work effectively with all levels of employees including senior leadership Required
• Ability to work autonomously and as a team leader Required
• Strong problem solving and analysis skills Required
• Strong organization, prioritization, and time management skills Required

EXPERIENCE

• 5-10 years' experience - Required
• Prior professional billing experience - Required
• Professional services experience - Required

LEADERSHIP SKILLS

• Ability to supervise, direct and review the results of projects or assignments - Required
• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities - Required
• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business process improvement, and serve as a model of change Required
• Strong communication skills. Able to communicate effectively with people at all levels of the firm Required
• Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential - Required