Technical Support Engineer

• Escalation point of contact for UiPath software support in pre-sales and post-sales stages
• In charge of the overall product support for discrepancies / bugs / enhancements / customer education for our Robotic Process Automation software through standard channels email and ticketing tools
• Help customers round the clock (24/7 shifts)
• Sharing customer Feedback to the product team
• Mentor and knowledge sharing with the L1 team
• Escalation of bugs to development and Product team

Requirements:

• Experience: 2-5 years
• Graduates in Computer Science/IT with high knowledge of basic programming
• Strong experience in programming of at least 1 year .NET (C# or VB), Java + node based programming perfect match
• Previous experience in RPA technologies is an added advantage
• Experience in application support is a plus
• Fluent written and spoken English is mandatory, fluency in any other European languages is a plus
• Flexible for shifts
• UiPath Certified Professionals ( UCP ) preferred