Senior Technicians

a) Repair Service

• Analyze the job orders to identify what work has been agreed. In case the job order is not clear, seek clarification from the Service Advisor
• Inspect the general condition of the vehicle and make note of any additional damages or repair required
• Provide written details on completed Job orders, ensuring hours and materials used are accurately and appropriately recorded
• Ensure all inhouse warranty and exchange parts are properly labeled and returned to the warranty/Parts department.
• Perform repair work as directed, within timescales and in accordance with established and documented procedures.
• Ensure that brand/vehicle specific maintenance schedules is Carried out as per RD standards.
• Ensure that job card is signed after completion of work.
• Determine which parts and tools will be required for a given repair or service
• Inform the Service Advisor and the Workshop Manager if a part needs to be ordered
• Ensure that any unused parts is returned to parts department immediately.
• Test vehicles and provide diagnostic reports to the service advisor / workshop manager
• If further work is required inform service advisor/workshop controller and follow the necessary steps for making sure the bay productivity is not affected.
• Observe, recognize, research and report on vehicle and component serviceability

b) Compliance to Guidelines

• Ensure compliance of vehicles with industry safety standards when returned to customer and that any faults noted have been reported on the job card
• Maintain the condition and inventory of tools provided by the company at all time. Ensure calibrated tools and equipment are used for repairs or servicing.
• Report any defects/damages found on tools or major equipment to the workshop manager immediately.
• Ensure that all special tools and equipment and technical literature is returned in clean and working condition to their original location
• Ensure compliance to all RD policies practices and cleanliness standards are maintained
• Ensure that the requirement of special tools for the job is conveyed to the Workshop Manager

c) Customer Satisfaction

• Safeguard and protect the customers vehicle and its contents while being repaired or serviced, ensuring seat covers, mats and steering cover is used in every vehicle during service and repair.
• Ensure the customers old parts are neatly put back in the car

• Engineering degree / diploma / ITI.
• Training certification of automobile courses.