Web Operations Support Specialist

Your tasks.

Manage and resolve incidents, changes, and maintenance requests using ServiceNow, ensuring timely and effective resolution of issues.

Perform first-level analysis of tickets to determine the root cause of incidents, changes, or maintenance requests.

Collaborate with Technical Service Owners, Product Owners and Business Stakeholders to resolve incidents, changes, and maintenance requests, ensuring that issues are properly documented and escalated as needed.

Provide second-level support for complex technical issues.

Analyzing and troubleshooting technical problems and escalating issues to third-level support as needed.

Develop and maintain a deep understanding of web development operations, (including CMS operations, Customer Account and Identity Management, Web development and Search applications).

Provide technical guidance and support to Technical Service Owners and Product Owners on web development-related issues.

Identify and implement process improvements to enhance the efficiency and effectiveness of web development operations.

Develop and maintain documentation of web development operations, including technical guides, process documents, and knowledge base articles.

Collaborate effectively with team members in an international team using agile methodologies (Scrum) and utilize tools such as Jira and Confluence.

Your Qualifications.

Bachelor's degree in Computer Science, Information Technology, or a related field.

At least 3 years of experience in an operations or technical support role, preferably in a web development environment.

Experience with ticketing systems, such as ServiceNow.

Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.

Strong understanding of web development technologies, including CMS operations, Customer Account and Identity Management, Web development, and Search applications.

Excellent communication and collaborations skills.

Interested.

We are looking forward to receiving your application! Ideally, you should apply online with the reference number.

If you have any questions, please feel free to contact your recruiting contact via LinkedIn or XING.

Equal opportunities are important to us.

We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

reference number.

Recruiting Contact.

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity.

For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.

Rohde & Schwarz is a leading supplier of solutions in the fields of Test and Measurement, Broadcasting, Radio monitoring and Radiolocation as well as Mission-critical Radio communications.

For more than 80 years, company has been developing, producing and marketing a wide range of electronic products.

Headquarters in Munich with subsidiaries and representatives active in over 70 countries around the world, Rohde & Schwarz has achieved its global presence greatly.

In India the company is present as Rohde & Schwarz India Pvt.

Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune.

With more than 10 channel partners situated at key industrial locations we serve across the country.

Our emphasis is to provide outstanding sales, service and support to our customers.

The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold.

Rohde & Schwarz India has ISO 9001 2015 certified Quality Management Systems and ISO 17025 NABL Accreditation.

The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in preand post-sales support and outstanding quality in services viz.

Repairs, Calibration, Product support & Project management.

Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now.

This rating is the highest in its category.

Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services.

Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products.

Show more Show less