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31 Rocket Software Jobs
Information Developer III
Rocket Software
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Plans, organizes, and develops content that supports customer needs including in product and user content, reference guides, and release notes
- Participates in product grooming, planning, and development meetings
- Collaborates with product management, development, project managers, customer support, and users to plan, create, and update product content that supports the business strategy
- May participate in user research and evaluating the product interface from the user perspective
- Works with an editor and/or a content strategist as necessary
- May assist in developing blog posts, community articles, and white papers that contribute to customer success
- Maintains up to date knowledge on trends and best practices for developing software content
- Bachelor s degree in Technical Communication, Journalism, English, or another technical discipline
- 5+ years of experience working as an Information Developer
- Expertise in DITA and associated information development tools
- Comprehensive understanding of minimalism and structured authoring
- Understanding of software technologies and APIs
- Ability to quickly learn new tools and technologies
- Ability to think critically and propose content to address customer needs
- Self-motivated, detail-oriented team player with excellent time-management and organizational skills
- Fluent in spoken and written English
- Knowledge of and ability to work in a command line interface
- Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z
- Bachelor s degree in Technical Communication, Journalism, English, or another technical discipline
Employment Type: Full Time, Permanent
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