Roadzen - Audit Specialist - Extended Warranty Claims (8-10 yrs)

About the Job:

- Join the Audit team at Global Insurance Management (GIM), part of Roadzen Inc., a Nasdaq-listed company revolutionizing auto insurance through AI-driven solutions.

- As an Audit Specialist, you will be responsible for planning and executing internal and external audits for extended warranty claims, ensuring compliance with OEM standards, regulatory requirements, and insurer guidelines.

- This role requires international travel for external audits and offers the opportunity to work with a global platform serving over 41 countries.

Roles and Responsibilities:

Audit Planning and Execution:

- Organize and execute internal audits for claims related to extended warranty, MBI, and GAP.

- Plan and perform external audits at retailers' premises, adhering to OEM standards and international schedules.

- Develop and update audit schedules in collaboration with the Underwriting Department.

Reporting and Compliance:

- Create, update, and issue accurate audit reports and action plans.

- Ensure compliance with insurer, reinsurer, and local regulatory requirements.

- Operate within authorized limits and obtain necessary approvals for exceptions.

Claims Quality Monitoring:

- Evaluate the quality of claims submitted by retailers to ensure alignment with OEM expectations.

- Review and validate automotive claims, assessing the cause, extent of damage, and adherence to carrier guidelines.

- Investigate and identify fraudulent claims, highlighting concerns to management for resolution.

Documentation and Training:

- Maintain up-to-date Learning and Development/Training records.

- Ensure all documentation aligns with GDPR standards and customer data protection guidelines.

KPI Achievement:

- Meet individual Key Performance Indicators (KPIs) and support team targets.

Skills and Qualifications Required:

- Minimum 8 years of experience in automotive claims auditing or a related field.

- Expertise in reviewing and validating claims for extended warranty, GAP, and other automotive insurance products.

- Strong analytical skills to assess damages, identify inconsistencies, and detect potentially fraudulent claims.

- Thorough knowledge of insurer regulations, carrier policies, and industry standards.

- Excellent reporting and documentation skills with attention to detail.

- Familiarity with GDPR requirements and customer data protection principles.

- Flexibility for international travel and ability to work across different cultural environments.