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8 Reveleer Jobs
Head - Healthcare Operations
Reveleer
posted 2d ago
Job Role Insights
Key skills for the job
Job Description
Key Responsibilities:
Operations Management & Execution
- Oversee end-to-end healthcare operations in India, including medical record retrieval, customer support, project management, and work allocation.
- Ensure operational efficiency by implementing best practices, optimizing workflows, and maintaining adherence to onshore processes and quality standards.
- Develop and maintain performance metrics to track operational success and identify areas for improvement.
- Collaborate with onshore leadership to align offshore operations with company goals and customer expectations.
Quality Assurance & Compliance
- Establish and enforce quality control measures to ensure all work meets customer expectations and regulatory compliance.
- Develop and implement SOPs that mirror onshore operations, ensuring consistency and standardization.
- Conduct regular audits and process evaluations to maintain high standards of accuracy and efficiency.
- Ensure adherence to HIPAA, data security, and healthcare compliance requirements.
Leadership & Talent Development
- Lead and manage a team of 200+ employees, fostering a high-performance culture and ensuring workforce engagement.
- Recruit, train, and develop top talent, recognizing the competitive nature of hiring in the Indian healthcare sector.
- Build leadership pipelines and mentorship programs to develop internal talent for future leadership roles.
- Drive initiatives to enhance employee retention and satisfaction through career development, recognition programs, and strong leadership engagement.
Infrastructure & Process Development
- Ensure the right infrastructure, technology, and resources are in place to support smooth offshore operations.
- Implement and manage policies, procedures, and training programs that align with onshore operations.
- Work closely with IT and HR teams to establish operational security, workforce policies, and compliance frameworks.
Customer & Stakeholder Engagement
- Serve as a key liaison between offshore teams and onshore stakeholders, ensuring clear communication and alignment.
- Participate in client discussions, ensuring customer needs are met through high-quality operational execution.
- Provide data-driven insights and reporting on offshore performance to onshore leadership.
Strategic Planning & Business Growth
- Identify opportunities to improve efficiency, reduce costs, and enhance service quality.
- Monitor market trends and competitor activities to strengthen the companys position in the healthcare outsourcing industry.
Employment Type: Full Time, Permanent
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