Senior Technical Program Manager

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The U. S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

We are seeking an innovative Program Manager with an enthusiastic, impactful technology mind-set to work well with a team developing Big Data solutions to drive engagement and loyalty within our existing cardmember base and attract new customers to the AMEX brand. Collaborate with technology teams to ensure the quality delivery of applications and Infrastructure components. The role will collaborate closely with business partners, Project Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards.

Responsibilities include, but are not limited to:

• Drives integrated teams, driving technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance
• Engages with business partners, understand their needs and identify appropriate solutions.
• Coordinates execution of development projects from initiation through release, applying SDLC methodologies and using Agile/Scrum concepts.
• Works within and across business units to prioritize, plan, and implement the development schedule for major product releases
• Embraces SDLC methods, Agile values, principles, and practices. Maintain dependency plan between planned sprints; organize and facilitate daily stand-ups and retrospectives at the end of each sprint.
• Manages and tracks team velocity, financials, and other critical metrics in relation to the plan and published progress reports
• Assigns development resources to activities and monitors performance across resource channels
• Maintains dependency plan between planned sprints across engineering, infrastructure, and third-parties
• Manages and appropriately brings up delivery impediments, risks, issues, and changes tied to the product development initiatives
• May perform hands on reviews of product backlog, designs, code, test scripts and results in addressing delivery impediments or product quality issues.
• Track iteration progress contributes to design discussions and issue resolution and removes obstacles to ensure iteration commitments are met.
• Ensures deliverables across engineering teams are high quality and clearly documented.
• Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past
• Finds opportunities to adopt innovative technologies

Minimum Qualifications

• Bachelors or Masters degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred
• 10+ years of technical project management experience
• Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility
• Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality
• Experience managing project budgets and reporting while ensuring compliance with Rally and Agile delivery platform
• Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers
• Ability to get industry leading solutions to market efficiently and effectively
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Ability to enable business capabilities through innovation
• Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software
• PMI Certification is a plus
• Scrum Master Certification is a plus
• Experience using Rally agile delivery management platform is a plus
• Experience with object-oriented design and coding skills across a variety of platforms (Big Data, Public Cloud, JAVA) is a plus
• Experience with payments technology and industry is a plus

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities