Operations Support

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Function Description/ Responsibilities

Data File Transmission Team implements / maintains the transmission of expense management data files between American Express and Corporate Clients.

The key responsibilities of this position include the following:

• Project Manage the implementation of Corporate Client Global expense reports, in coordination with Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.
• Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files. This requires customer centricity to understand each client need as each client has different transmission setup.
• Should be fluent in English.
• Data analysis and presentation
• Report/Dashboard creation and change management
• Consulting account managers for insights and recommendations
• Other Departmental and administrative work
• Hours of Operations ability to work in flexible shifts In a 24 Hour environment

Purpose of the Role

Project Manage the implementation of Corporate Client Global expense reports, in coordination with Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.

Critical Factors to Success

• Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment.
• Prior experience in MS Office (Power Point, Excel, Access) and SQL.
• Data Interpretation, visualization and reporting
• Stakeholder / Client Management
• Excellent communication skills both verbal and written
• Proven ability to learn new skills in a technical environment basic technology background is an added advantage.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members

Behavioral Skills/Capabilities

• Strong Interpersonal and Negotiation skills
• Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Compliance Language

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities