Analyst - Risk Management

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Process Manager GSG Incentives Servicing Team

• This exciting role will be part of the team managing the Incentives administration process for Global Servicing Group for American Express.
• The individual s responsibility will be to learn, stabilize and optimize the process.
• He/She would be responsible for accurately and timely delivery of Monthly Incentive Processing and reports supporting monthly delivery.
• In addition, this individual will be working on various business analysis cases and ad-hoc projects.

Responsibilities

• Ensure that monthly incentives are calculated basis the defined policy guidelines
• Individual must have strong knowledge and prior working experience in Incentives Domain.
• Ability to implement logical mindset by converting Business language to logical workflow.
• Conceptualize, Design & Develop Dashboards via Excel Automation, Multi layered Excel equations, Charts, Pivots etc
• Develop Business Insights using Business Intelligence Tools (Tableau etc)
• Extensive experience in designing & implementing Quality Control Framework
• Adherence to all Control & Compliance requirements on a monthly basis
• Facilitate & support all internal & external incentive based audits for the markets under scope
• Manage Customer Interaction with global leadership groups across B35/B40 levels on a monthly basis
• Partner with multiple teams including, but not restricted to, Incentive Design & Governance, Operational Performance Management, Incentive Plus Teams to identify and implement opportunities that further enhance the effectiveness Incentive programs, ensuring alignment with evolving business strategic priorities.
• Perform annual updates of all compensation business rules and drive process efficiency through automation.
• Strong communication skills, both written and verbal is mandatory

• 3 - 5 years of experience in the compensation process and business rules (ramifications of exceptions), handling large scale complex business process, Proven ability to align data needs to business strategies.

Key Skills

• bachelors degree or equivalent combination of education and work experience
• Outstanding written & verbal communication skills in English.
• Excel Automation, Multi layered Excel equations, Charts, Pivots etc
• Highly analytical and problem-solving skills with strength in accuracy & attention to detail in a high output & speed environment
• Reporting tools utilization to create/generate/maintain simple/complex reports.
• Strong Query building /writing experience using SQL on database platform is a plus.
• Experience of working in Tableau to create business dashboards & Alteryx to drive incentive automation.
• Demonstrate a strong understanding of the application, data design and their relations to enable them to write reports that support reporting and compensation plans.

• Competitive base salaries
• Bonus incentives
• Support for financial-we'll-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities