Manager-Digital Product Management

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you make an impact in this role?

In this role, you will execute the vision and strategy and deliver the roadmap for the Platform Services & Strategy (PSS) team under the Acquisitions Platforms Strategy (APS) team. You will lead a high-performing and nimble team of product owner/analysts, and partner with Technology, UX Design, Application Journey, Analytics, Risk, Compliance and Privacy stakeholders to deliver global and scalable capabilities and initiatives that will directly contribute to the success of our company.

You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for digital innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.

You will be responsible for:

• Driving solutions to execute the global orchestration roadmap and support various acquisition journey and market requirements.
• Leading complex compliance-driven initiatives across multiple platforms, markets and products to strengthen controls and reduce overall risks for the company
• Owning key stakeholder relationships across journey experience, compliance, data privacy and engineering for PSS owned products & functions.
• Developing and driving the standardization of global orchestration capabilities to make it readily available for new markets, channels and products.
• Owning product discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes
• Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency
• Prioritizing and coordinating initiatives to reduce friction, reduce pend rates and increase automation rates to generate incremental revenue via product enhancements and continuous experimentation, in partnership with compliance and data management teams via annual and and sprint planning
• Leading, coaching and developing a team of Product Owners and Data Analysts.
• Working Journey and Market Foundations product teams to identify discovery outcomes and development feature backlog
• Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies

Minimum Qualifications

• Product Management experience in an Agile environment and with data products and platforms
• Proven ability to execute against a product vision, strategy and prioritized backlog
• Excellent communication and collaboration skills

Preferred Qualifications

• Relationship management skills with ability strengthen business partnerships across business units and key functional support areas
• Ability to coach and motivate a team members and foster a diverse and inclusive team culture, encouraging input and from all team members
• Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence
• Experience running cross-team Discovery for new products and product enhancements is a plus
• Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus
• A good balance of technical knowledge and business acumen
• Ability to delegate effectively and empower and support decision-making

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities