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Analyst - Risk Management
Resy
posted 3mon ago
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Job Description
- Global Services Group (GSG) brings together the company s external and internal servicing functions, and includes the below world-class organizations:
- Global Servicing Network, which provides exceptional care to our external customers, and
- Sales and Business Enablement, which provides many of the vital internal services that make American Express run efficiently.
Sales and Business Enablement
- Sales and Business Enablement (SABE) within GSG is an internal servicing team providing sale performance reporting and business enablement support to the enterprise.
- The objective of the SABE Performance Reporting and Insights team is to ensure that Consumer, Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.
Responsibilities:
- Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
- Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
- Understand complex operational systems and business intelligence tools, platforms for developing efficient , insightful products and offerings for customers
- Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
- Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
- Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights
Purpose: Enable decisions & productivity across the enterprise by delivering best in class reporting, actionable insights & forecasts
Academic Background Bachelors degree in Engineering Post Graduate Degree in Engineering/Management
Past Experience 3-7 years relevant experience with excellent knowledge Reporting and Visualization tools Preferred: Strong Experience in Python, Sql, Hive and Tableau
Critical Factors to Success (Outcome Driven): Business Outcomes:
- Ensure timely & accurate delivery of reports and insights for teams by defining appropriate constructs & determining suitable approaches to build, publish and track business performance.
- Deliver business performance reporting & analytical data support to business units.
- Provide forward looking trends, predictions, triggers that enhance productivity.
- Automate and standardize reporting processes.
- Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
- Demonstrate learning agility, make decisions quickly and with the highest level of integrity
- Lead with a digital mindset and deliver the world s best customer experiences every day
Platforms
- Big Data Platforms: Cornerstone
- Visualization Platforms: Tableau
- Advanced MS Office Suites (Word, Excel, PowerPoint, Access)
- Amex Platform Knowledge: CS/ CODL
- Dashboard Creation
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
- Understanding of sales business process
- Analytics & reporting domain experience
- Analytics & Insights & Targeting
- Python, SQL
- Basic Statistical Knowledge: Hive/ML techniques
- Advanced data manipulation & automation skills
- Data visualization
- Exposure to Big data environment & tools
- Predictive Analytics, Automation experience
Behavioral
- Enterprise Leadership Behaviors
- Learning agility
- Agility Resilience
- Collaboration
- Will to win
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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