Service Assurance Engineer I

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

As a Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:

• Onboarding new technologies
• Observability
• Drive Issue Resolution (triage, troubleshoot, resolve)
• Lead teams as needed to drive resolution
• Incident Communications

Minimum Qualifications

• Bachelor s Degree or equivalent in computer science, computer science engineering or related technical experience. 5 + years of varied experience in software engineering or service delivery.
• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
• Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.
• Experience with troubleshooting techniques for root cause analysis of issues.
• Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
• Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud.
• Proficient verbal and written communication skills.
• Soft skills analytical thinking, curiosity, continuous learning and improvement attitude.

Preferred Qualifications

• DevOps knowledge for highly available IT infrastructure.
• Building live production APIs and services.
• Experience with automation development.
• Familiar with Agile or other rapid application development methods.
• Hands-on expertise with application design, software development and automated testing.
• Experience with relevant business domain related functions.
• Working mainframe knowledge

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities