Engineer I, Site Reliability Engineering

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and lets lead the way together.

Key Responsibilities:

• SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the companys goals and objectives. Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions.
• Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
• Production Support Optimization: Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR).
• GRC Customer Journeys: Collaborate with multi-functional teams to enhance customer journeys through seamless and reliable technology experiences.
• Reliability Engineering Best Practices: Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning. Cultivate a culture of resilience and reliability within technology.
• Automation and Efficiency: Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention.

Qualifications:

• 3-6 years of experience and degree or equivalent experience in Computer Science, Information Technology, or related field. Advanced certifications in SRE or related are a plus.
• Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms.
• Strong leadership and people management skills, with the ability to inspire and empower successful SRE teams.

Preferred Skills:

• Hands-on coding and System Design of highly available distributed systems
• Java/Golang/Javascript, Kubernetes, Docker
• Knowledge on modern observability stack splunk, elastic search, Prometheus, Grafana
• Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with containerization technologies (e. g. , Kubernetes, Docker) and microservices architecture.
• Demonstrated expertise in driving culture change, DevOps practices, and continuous improvement in SRE and production support functions.

Join our innovative team and be at the forefront of advancing Site Reliability Engineering and production support in the Global Risk and Compliance Technology space. If you are passionate about driving reliability, observability, and excellence in customer experiences, we invite you to apply and join our mission to redefine the future of risk and compliance technology. Apply now and join us in shaping the reliability and performance of GRC solutions for a secure and compliant world.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities