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Resopro Services

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3 Resopro Services Jobs

US Collection Process

ResoPro Training Services

1-6 years

Noida

1 vacancy

Resopro Services

posted 5mon ago

Job Role Insights

Key skills for the job

Customer Service Operations Analytical Chemistry Medical Insurance CRM Provident Fund

+ 4 more

Job Description

Job Requirements:

Open to Undergraduates/Graduates.
Minimum 6 months experience in 1st/3rd Party Collections.
Willingness to work in US shifts.
Salary: 32K to 40K in hand + 3K attendance bonus + 5K transport allowance + incentives + PF.
5 days working with rotational shifts and rotational offs.
Strong verbal and analytical skills required.
Virtual interviews will be conducted.
Proficient computer knowledge and good typing speed.

Employee Perks & Benefits:

Maternity leave.
Medical insurance.
One side cab facility + transport allowances.
One-time meal provided.
Provident fund.
Relocation benefits available.

Additional Highlights:

Quarterly rewards and recognition programs.
Friendly and supportive work environment.
24*7 operational cafeteria.
Great work-life balance.
Opportunities for self-development and training.

Overview:

The US Collection Process position is crucial to our organization as it plays a vital role in recovering outstanding debts from customers while maintaining positive customer relationships and adhering to legal and ethical collection practices.

Key Responsibilities:

Conducting outbound collection calls to customers with overdue accounts.
Negotiating payment plans and settlements with customers to recover debts.
Documenting all collection activities and updating customer records.
Handling customer inquiries and providing accurate information regarding their accounts.
Adhering to federal and state laws governing debt collection practices.
Resolving escalated customer issues and complaints related to collections.
Identifying delinquent accounts and recommending accounts for further action.
Working closely with internal teams to ensure timely resolution of customer accounts.
Meeting individual and team collection targets and KPIs.
Providing regular reports and updates on collection activities.

Required Qualifications:

Bachelors degree in Finance, Business, or related field.
Proven experience in debt collection or customer service.
Strong knowledge of collection laws and regulations.
Excellent negotiation and communication skills.
Ability to handle difficult conversations and remain professional under pressure.
Proficiency in using collection software and CRM systems.
Strong analytical and problem-solving abilities.
Detail-oriented and highly organized with the ability to prioritize tasks.
Ability to work independently and as part of a team.
Sound understanding of financial principles and credit terms.

Employment Type: Full Time, Permanent

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