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3 Resopro Services Jobs

US Collection Process

1-6 years

Noida

1 vacancy

US Collection Process

Resopro Services

posted 5mon ago

Job Description

Job Requirements:
  • Open to Undergraduates/Graduates.
  • Minimum 6 months experience in 1st/3rd Party Collections.
  • Willingness to work in US shifts.
  • Salary: 32K to 40K in hand + 3K attendance bonus + 5K transport allowance + incentives + PF.
  • 5 days working with rotational shifts and rotational offs.
  • Strong verbal and analytical skills required.
  • Virtual interviews will be conducted.
  • Proficient computer knowledge and good typing speed.
Employee Perks & Benefits:
  • Maternity leave.
  • Medical insurance.
  • One side cab facility + transport allowances.
  • One-time meal provided.
  • Provident fund.
  • Relocation benefits available.
Additional Highlights:
  • Quarterly rewards and recognition programs.
  • Friendly and supportive work environment.
  • 24*7 operational cafeteria.
  • Great work-life balance.
  • Opportunities for self-development and training.

Overview:
The US Collection Process position is crucial to our organization as it plays a vital role in recovering outstanding debts from customers while maintaining positive customer relationships and adhering to legal and ethical collection practices.
Key Responsibilities:
  • Conducting outbound collection calls to customers with overdue accounts.
  • Negotiating payment plans and settlements with customers to recover debts.
  • Documenting all collection activities and updating customer records.
  • Handling customer inquiries and providing accurate information regarding their accounts.
  • Adhering to federal and state laws governing debt collection practices.
  • Resolving escalated customer issues and complaints related to collections.
  • Identifying delinquent accounts and recommending accounts for further action.
  • Working closely with internal teams to ensure timely resolution of customer accounts.
  • Meeting individual and team collection targets and KPIs.
  • Providing regular reports and updates on collection activities.
Required Qualifications:
  • Bachelors degree in Finance, Business, or related field.
  • Proven experience in debt collection or customer service.
  • Strong knowledge of collection laws and regulations.
  • Excellent negotiation and communication skills.
  • Ability to handle difficult conversations and remain professional under pressure.
  • Proficiency in using collection software and CRM systems.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented and highly organized with the ability to prioritize tasks.
  • Ability to work independently and as part of a team.
  • Sound understanding of financial principles and credit terms.

Employment Type: Full Time, Permanent

Read full job description

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