Branch Support Executive - Baddi

About the Role:

• The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
• The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer.
• Directing / Assigning / Responding to Emails received on central Email id.
• iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
• Change Negotiating Employee
• Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
• Generating Renewal report
• Generating Renewal letters for CSEs
• Renewing same price & price increase contracts
• Raising Termination requests in the portal
• Raising CR tickets for price decrease
• SHE related documentation.
• Fumigation Certification and updation in register whenever required.
• License Renewal, Compliance and Preparation for audit by inspector.
• Incentive Calculation for further submission.
• Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
• Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
• Entering receipt and deposit slip into the system for collections.
• Adjustments for collections on behalf of other branches.
• Raising Credit note requests on the portal.
• Petty Cash portal management and local bank activities.
• Conveyance records for Technicians.
• Service Docket upload for KA.
• Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Key Result Areas:

• ICabs Ticket Management
• On time submission of reports
• Branch Documentation
• Support accounts related activities
• Competencies (Skills essential to the role):
• Good written & Verbal communication
• Attention to detail & Ability to prioritize tasks under pressure
• Positive Attitude
• Assertive and Self Confident

Educational Qualification / Other Requirement:

• Any Graduation degree
• At least 1-3 yrs experience in Back office administration
• Preferably from MNC
• Typing Skills
• Computer Skills with working knowledge of applications like word, excel.

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation