Sr UX Designer I

A Senior UX Designer I leads the design strategy for a business or product line. She/he is an expert user of a number of design tools. She/he informally mentors other designers.

Responsibilities:

Customer (or User) Focus
Has a solid understanding of customer use cases.
Rallies the cross functional team around customer needs.
Advocates for customers with the agile team and helps inspire the team to want to know more.
Creates processes that are good at discovering customer needs and product design options.
Aligns team and coaches the team to ensure customer needs are met.

Creative Problem Solving
Involves customers in product innovation that delivers value to users and growth.
Can challenge the status-quo with confidence.
Demonstrates energy and vision to see through innovative ideas.
Takes on board others ideas and provides recognition for them.

Product Design
Mastery of User-centered design process.
Mastery of interaction design skills and attention to detail.
Works with UX Researcher to understand the user needs, making proactive use of insights to drive design.
Proficiency in Human Factors Engineering and other User-Centered Design methodologies.
Manage the UCD deliverables for the project.
Assist in the developing strategy for the customer-facing product/application.

Data Driven Analysis & Testing
Identifies gaps where data is needed and works with business to fill them.
Summarises data from analytics packages, customer insight or other sources to understand context of research work.
Proactively uses data to establish key metrics for projects.
Regularly tests design work with users in partnership with UX Research team.
Iterates research methods based on testing and data analysis.
Uses data to inform testing future strategy.

Technical Skills
Has an excellent knowledge of the tech stack of the organisation.
Uses design software (Axure, Sketch, Invsion) to expert level.
Mentors junior designers in technical skills.
Builds good working relationships with tech teams.
Produces designs across all platforms.

Competencies:

Personal Capability
Practices Self-Development
Takes ownership of own development and career
Initiates regular conversations with manager, coach or mentor regarding self-development
Understands what is required by the business to be successful and maps development plan accordingly
Learns from success and failures
Looks to build challenges into current assignments
Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues
Is able to ask effective questions and collect facts from multiple sources in order to solve problems
Is able to effectively identify and analyze problems and propose solutions
Effectively manages day-to-day issues and problems without intervention

Innovates
Develops new ideas to improve process or product, and is able to prepare implementation plans
Integrates and builds on new ideas from others
Creates new opportunities by applying different perspectives and challenging the status -quo
Is recognised as an innovative thinker

Interpersonal Skills
Communicates Powerfully and Prolifically
Provides clear instructions and direction to others
Is able to both actively listen to and effectively question to understand another s viewpoint
Helps others understand situations by communicating business context

Collaboration and Teamwork
Encourages co-operation between all members of the team
Seeks team members input and expertise; facilitates open and interactive discussion of matters affecting the team
Helps people to resolve conflict
Identifies and removes barriers to team performance
Identifies ways for further collaboration across teams

Builds Relationships
Establishes rapport with others on the team and across teams
Works effectively with others to get work done
Treats all individuals with respect
Handles difficult situations, minimising conflict

Experience (US Only) and Education

Suggested Minimum Years of Experience: 6-8 years

Critical Experiences (Required for entry into this role): N/A

Education to Qualify: Degree in design, Human computer interaction or Any degree or relevant industrial experience