Operations Manager-Transportation

We are seeking candidates with expertise in Full Truck Load (FTL) transportation operations and leadership experience. If your experience does not align with this role, we kindly ask that you do not apply.

JD| MANAGER OPERATIONS -FAAS

MUMBAI

About RBML

RBML intends to create a digital platform to provide Freight as a Service" by aggregating demand from Shippers and providing service through third party trucks. Platform will enable receipt of payment from Shippers and payment to transporter through RBML.

At RBML we shall bring value for Fleet Owners (Owners) & Freight Partners (transporters/aggregators/brokers) by bringing a better Truck utilisation & stronger margins. Both of them bring huge value in the entire Logistics supply chain & we at RBML are committed to put these at the centre of our mission.

What will you do?

This is an exciting opportunity to join a fast paced organisation with a vision to build a strong Logistics ecosystem. As Training manager, you will be responsible for taking up responsibility for overall training of SOPs across all Functions (Demand/Supply/Operations/SAMs).

• Design Training modules for Onfield Sales/Inside Sales/Supply/Operations & CE personnel
• Identify new training needs for stakeholders across business units

The role will be responsible for handling multiple products in a highly operational environment. The person should have a technology bend of mindset and should be able to identify, conceptualise & deliver training needs across all business functions.

Core Responsibilities:

• Call centre Training, Transactional Quality, strategic Quality, OD Trainings, L&D Interventions at call centre
• As an operations manager, he must possess strong leadership qualities. He effectively manages multiple teams and handles any truck accidents or issues with ease. He also monitors the POD to ensure that the billing team invoices clients on time, keeping the business running smoothly
• Set up Sampling Methodology, Quality Monitoring, Training Planning, Lean Management, process reengineering, setting up process from scratch.
• Work closely with operations team to forecast training needs and deploy training resources as needed.
• Explore new ways of delivering ongoing training to the merchant experience team.
• Ensure consistency with Global Training strategy while customizing to meet local needs of the team.
• Work closely with the Quality team to implement assessments throughout training and at key points in the employee development journey.
• Proactively identify training needs and adapt to changes related to fast growth.
• Ensuring all new starters receive management system or the company way awareness induction training.

Who are we looking for?

• Ownership: Entrepreneurial mindset
• Strategic alignment on T&Q needs and ensuring on ground execution
• Work closely with CC partners to ensure T&Q standards are met
• Transactional Quality, Strategic Quality, Training Delivery, process reengineering
• Go getter attitude with problem solving skills.
• Team player with good verbal and written communication in Hindi / English.

Qualifications:

• 8-13 years of experience in CC Training & Quality Operation Transportations handle
• Graduate/ MBA Preferred
• Ability to work independently and pro-actively