Regional Collection Manager-CSEL

Role & responsibilities

Accountable for reducing delinquency by flow control and improve recovery rates on the assigned Portfolio.

- Initiate of legal action on problematic customers

- Manage a team of Collections Managers & Collections Executives attached to various branches across the state for Unsecured Business Loans.

Drive the performance of collections agencies through allocated officers who handle agencies, identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.

- Ensure timely allocation of cases to Collections Mangers and Executives based on Geography and Vintage.

- Ensure the collection efficiency through daily reports and regular reviews with the team.

- Strategize, forecast, drive and execute plans including the hiring plans.

- Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.

- Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region

- Ensure internal and external guidelines are adhered to in the field

- Motivate team through coaching, development, and training interventions

- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback

- Scan the environment and be up to date on emerging tr

Preferred candidate profile

Perks and benefits