Customer Support Analyst

Recruiterflow is a bootstrapped and profitable SaaS startup working with 1000+ recruitment agencies and 10,000+ recruiters globally. We are a CRM built for recruitment agencies that helps them be more productive. We have been focusing on revenue and profitability before it became an in-thing to do for startups. We are a remote company and have been growing from strength to strength since our launch in November 2017. We are still a small team of 50+ and are completely bootstrapping the growth of Recruiterflow.

We are looking for multiple Customer Support Analyst to assist our customers with technical problems when using our products and services.

Customer Support Analyst responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Job Timings: Rotational day and night shifts.

Location: Bengaluru and Delhi.

Responsibilities:

• Be our customers' first point of contact, providing friendly and efficient support.
• Help our clients be the best at what they do by explaining the platform functionality and tools.
• Investigate and troubleshoot internal and customer-reported issues and provide follow-ups to the clients.
• Use a variety of software and tools to track and manage customer interactions.
• Work with other teams to ensure a consistent client experience.
• Would be interfacing with existing clients via phone, email, chat and web meetings – needs to have strong communication skills and the ability to interact with International clients.
• This is a global role, the candidate needs to be flexible to support the time zone assigned to him/her.
• The candidate will also be expected to gain, document, and share knowledge related to the scenarios faced and coach team members to preempt roadblocks while providing support as well as create supporting collaterals
• The candidate will be expected to constantly enhance their knowledge via internal and external channels and also maintain an up to date awareness
  
  

What Makes you a Great Fit:

• 1-3 years of experience in customer support.
• Strong oral and written communication skills, with the ability to communicate technical concepts in simple, accessible language.
• Ability to work independently and as part of a team.
• Strong problem-solving skills
• Excellent customer servicing skills - maintaining strong relationships with clients, enabling them to understand our platform and assisting them with insights for business growth
• Analytical bent of mind- Ease of working with Data via MS Excel, Internal Software & Desktop application skills with the ability to learn & adapt to new technologies
• A desire to provide excellent customer service.
• Maintains composure under pressure
• Fast learner with strong technical understanding
• Experience with a ticketing system, such as Zendesk, Zoho Desk, Intercom, etc
  Nice to have: Experience with Jira, Looker.